Shipping policy of Chloé-Dubois
Our goal is to ensure a smooth and straightforward shipping process to guarantee your satisfaction. Below you will find the details of our shipping process.
SHIPPING AREA
Country: Currently, we deliver to Switzerland, the United Kingdom, Spain, Sweden, Italy, the Netherlands, Belgium, and Poland. An expansion to other regions will be considered in the future.
SHIPPING COSTS
To the aforementioned countries: Free shipping for all orders.
No hidden fees: All fees are clearly stated during the ordering process.
ORDER PROCESSING TIME
Processing time: Orders are processed within 1 to 2 business days, Monday to Friday.
Processing deadline: We process orders daily until 10:00 PM (GMT+01:00, Zurich).
Weekend orders: Orders placed on weekends will be processed on the next business day.
DELIVERY
Estimated delivery time: 5 to 9 business days.
Business days: Shipping takes place from Monday to Friday.
Note: Delivery times are estimates and may vary due to external factors such as weather conditions or transport issues.
SHIPPING PROCESS
Reliable courier services: We ship with our shipping partners Swiss Post, Royal Mail, PostNord, Correos, Poste Italiane, PostNL, bpost and InPost.
Insured shipments: All shipments are insured. Please contact our customer service in case of loss or damage during transport.
Eco-friendly packaging: We strive to use sustainable packaging materials to minimize our carbon footprint.
INSTRUCTIONS FOR SHIPMENT TRACKING
Tracking information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Track your order: You can track your order on our website. Simply enter your tracking number in our tracking portal to check the status of your order.
Questions: Our support team is happy to assist you with any questions about shipment tracking.
PROCEDURE FOR MISSING ITEMS
Report missing items: Please contact our customer service within 7 days of receiving your package at support@chloe-dubois.com.
Solution: We will resolve the issue as quickly as possible and send you a replacement item or offer a refund.
CANCELLATION POLICY
Customers can cancel their order within 24 hours of placing it. After 24 hours, the order is processed and prepared for shipment; cancellation is then no longer possible. If you wish to cancel your order, please do so within this period by contacting our customer service at support@chloe-dubois.com apply. After 24 hours, cancellation is no longer possible and you must follow the return procedure after receiving the order.
INCOMPLETE OR INCORRECT ADDRESS INFORMATION
It is the customer's responsibility to ensure that the shipping information is correct and complete when placing the order. We are not liable for lost or delayed packages due to incorrectly entered address data. If a delivery cannot be made due to incorrect address information, the shipping costs borne by us will be deducted from the amount to be refunded. Additionally, a processing fee of up to 10 CHF may be charged for handling the refund. If you as a customer wish to have your order resent after correcting the address data, you will bear the shipping costs as well as any processing fees incurred for the reshipment.
CONTACT US
We strive for optimal customer satisfaction. Do not hesitate to reach our specialized customer service team via the contact details below or through the contact form. Your feedback is very important to us. We aim to respond within 12 hours.
- E-Mail: support@chloe-dubois.com
- Contact form: Here click
- Customer Service Opening Hours: Monday to Friday - 08:00 to 16:00