Privacy Policy

Privacy Policy

Updated June 11, 2024

Chloé-Dubois ("we", "us" or "our") is committed to protecting your privacy. This privacy policy explains how your personal data is collected, used, and shared by Chloé-Dubois. This privacy policy applies to our website and its subdomains (collectively our "Service") and to our Chloé-Dubois application. By accessing or using our Service, you acknowledge that you have read, understood, and agree to the collection, storage, use, and sharing of your personal data as described in this privacy policy and our terms of use.

Definitions and Key Terms

• Cookie: A small piece of data created by a website and stored by your web browser. It is used to identify your browser, generate analytics, and store information about you, such as your language preference or your login credentials.
• Company: When this policy refers to "Company", "we" or "our", it refers to Chloé-Dubois based in the Netherlands, which is responsible for your data under this privacy policy.
• Country: where Chloé-Dubois or the owners/founders of Chloé-Dubois are located, in this case the Netherlands.
• Customer: refers to the company, organization, or individual who registers to use the Chloé-Dubois service to manage relationships with your consumers or service users.
• Device: any device with internet access, such as a phone, a tablet, a computer, or any other device that can be used to visit Chloé-Dubois and use the services.
• IP address: Every device connected to the internet is assigned a number called an Internet Protocol (IP) address. These numbers are usually allocated in geographic blocks. An IP address can often be used to identify the location from which a device connects to the internet.
• Personnel: refers to the persons employed by Chloé-Dubois or who provide a service for one of the parties.
• Personal data: all information that directly or indirectly, or in connection with other information, including a personal identification number, identifies a natural person.
• Service: refers to the service provided by Chloé-Dubois, as described in the relevant terms (if available) and on this platform.
• Third-party services: refers to advertisers, contest sponsors, advertising and marketing partners, and others who provide our content or whose products or services may be of interest to you.
• Website: The website of Chloé-Dubois, accessible at this URL: Chloé-Dubois
• You: a natural or legal person who is registered with Chloé-Dubois for the use of the services.

What information do we collect? We collect information from you when you visit our website, register on our website, place an order, subscribe to our newsletter, participate in a survey, or fill out a form. This information may include:

• Name / Username
• Telephone numbers
• Email addresses
• Postal address
• Addresses for billing

How do we use the information we collect? All information we collect from you may be used in the following ways:

• To personalize your experience (your information helps us better address your individual needs).
• To improve our website (we are constantly striving to enhance our website offerings based on the information and feedback we receive from you).
• To improve customer service (your information helps us respond more effectively to your customer service inquiries and support needs).
• To process transactions.
• To manage a competition, a promotional campaign, a survey, or another function of the website.
• For sending regular emails.

When does Chloé-Dubois use third-party end user data? Chloé-Dubois collects end user data necessary to provide Chloé-Dubois services to our customers. End users may voluntarily provide us with information they have posted on social networking sites. If you provide us with such information, we may collect information that is publicly accessible on the social networking sites you specify. You can control the scope of information published on social networking pages by visiting these pages and adjusting your privacy settings.

When does Chloé-Dubois use customer information from third parties? We receive certain information from third parties when you contact us. For example, if you provide us with your email address to express your interest in becoming a customer of Chloé-Dubois, we receive information from a third party that provides Chloé-Dubois with automated fraud detection services. Occasionally, we also collect information that is publicly available on social networks. You can control the extent of the information published on social networks by visiting these sites and adjusting your privacy settings.

Do we share the information we collect with third parties? We may share the personal and non-personal data we collect with third parties, such as advertisers, contest sponsors, advertising and marketing partners, and others who provide our content or whose products or services may be of interest to you. We may also share this data with our current and future subsidiaries and business partners, and if we are involved in a merger, sale of assets, or other corporate restructuring, we may also transfer or share your personal and non-personal data with our successors.

We may engage trusted third parties to provide functions and services for us, such as hosting and maintaining our servers and website, storing and managing databases, email management, storing marketing data, credit card processing, customer service, and fulfilling orders for products and services you purchase through the website. It is likely that we will share your personal data and possibly some non-personal data with these third parties so that they can provide these services for us and for you.

We may share parts of our log file data, including IP addresses, with third parties for analysis purposes, such as web analytics partners, application developers, and advertising networks. If your IP address is shared, it can be used to estimate the general location and other technical data, such as connection speed, whether you visited the website from a shared location, and what type of device was used to access the website. They can collect and aggregate information about our advertising and what you see on the website, and then conduct audits, investigations, and reports for us and our advertising clients.

We may also disclose personal and non-personal information about you to government or law enforcement authorities or to private parties if we deem it necessary or appropriate at our sole discretion to respond to claims, legal proceedings (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or an individual, to prevent or stop illegal, unethical, or legally objectionable activities, or to otherwise comply with applicable court orders, laws, rules, and regulations.

Where and when is information collected from customers and end consumers? Chloé-Dubois collects the personal data you provide to us. We may also receive personal information about you from third parties, as described above.

How do we use your email address? By submitting your email address to this website, you agree to receive emails from us. You can unsubscribe from any of these mailing lists at any time by clicking the unsubscribe link or using another unsubscribe option included in the respective email. We only send emails to people who have given us permission to contact them, either directly or through a third party. We do not send unsolicited promotional emails because we find spam just as annoying as you do. By submitting your email address, you also agree that we may use your email address for customer-oriented advertising on websites like Facebook, where we display personalized ads to specific individuals who have opted to receive communications from us. Email addresses that you enter exclusively through the order page are used only to send information and updates about your order. However, if you have provided us with the same email address in another way, we may use it for any purpose mentioned in this policy. Note: If you wish to unsubscribe from future emails at any time, you will find detailed unsubscribe instructions at the end of each email.

How long do we keep your data? We will only keep your data as long as we need it to provide you with Chloé-Dubois and to fulfill the purposes described in this policy. This also applies to all persons with whom we share your data and who provide services on our behalf. When we no longer need your data and are not legally required to retain it, we will delete or anonymize it from our systems so that you can no longer be identified.

How do we protect your information? We implement a range of security measures to ensure the safety of your personal data when you place an order or enter, transmit, or access your personal data. We offer the use of a secure server. All sensitive data/credit information you provide to us is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our Payment Gateway database, which is accessible only to individuals with special access rights to these systems and who are obligated to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financial data, etc.) is never stored in our records. However, we cannot guarantee the absolute security of the data you transmit to Chloé-Dubois nor that your data cannot be accessed, disclosed, altered, or destroyed through a breach of our physical, technical, or administrative security measures.

Can my data be transferred to other countries? Chloé-Dubois is based in the Netherlands and Belgium. Information collected through our website, through direct interactions with you, or through the use of our support services may from time to time be transferred to our offices or employees or to third parties around the world and may be accessed and hosted worldwide, including in countries where there may be no general laws governing the use and transfer of such data. To the extent permitted by applicable law, by using the aforementioned services, you agree to the cross-border transfer and hosting of this data.

Are the data collected through the Chloé-Dubois service secure? We take precautions to protect the security of your data. We have physical, electronic, and administrative procedures in place to protect your data, prevent unauthorized access, ensure data security, and properly use your data. However, no person or security system is foolproof, including encryption systems. Furthermore, people can commit intentional crimes, make mistakes, or fail to comply with policies. Although we make reasonable efforts to protect your personal data, we therefore cannot guarantee absolute security. If applicable law provides a non-enforceable obligation to protect your personal data, you agree that intentional fault is the standard for compliance with this obligation.

Can I update or correct my information? The rights you have to request updates or corrections to the information collected by Chloé-Dubois depend on your relationship with Chloé-Dubois. Employees can update or correct their data as described in our internal company policies. Customers have the right to restrict certain uses and disclosures of personal data as follows. You can contact us to (1) update or correct your personal data, (2) change your preferences regarding communications and other information you receive from us, or (3) delete your personal data from our systems (subject to the next paragraph) by closing your account. These updates, corrections, changes, and deletions do not affect other information we retain or information we have disclosed to third parties in accordance with this privacy policy prior to such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (e.g., require a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for keeping your unique password and account information confidential at all times.

You should know that it is technically not possible to delete every record of the information you have provided to us from our system. The need to secure our systems to protect information from accidental loss means that a copy of your information may exist in a non-deletable form that is difficult or impossible for us to locate. Upon your request, all personal data stored in the actively used databases and other easily accessible media will be updated, corrected, modified, or deleted as soon as this is technically possible and reasonable.

If you are an end user and want to update or delete the information we have about you, you can do so by contacting the organization of which you are a customer.

Employee If you are an employee or job applicant of Chloé-Dubois, we collect the information you voluntarily provide to us. We use the information collected for employee purposes to manage employee benefits and review applicants.

You can contact us to (1) update or correct your data, (2) change your preferences regarding communications and other information you receive from us, or (3) obtain a record of the information we have about you. These updates, corrections, changes, and deletions do not affect other information we retain or information we have shared with third parties in accordance with this privacy policy prior to such update, correction, change, or deletion.

Company Sale We reserve the right, in the event of a sale, merger, or other transfer of all or substantially all assets of Chloé-Dubois or any of its affiliated companies (as defined herein) or the part of Chloé-Dubois or any of its affiliated companies to which the service relates, or in the event of the cessation of our business operations or if we file for bankruptcy or a bankruptcy, reorganization, or similar proceeding is initiated against us, to transfer information to a third party, provided that the third party agrees to comply with the terms of this Privacy Policy.

Affiliated Companies We may share information (including personal data) about you with our affiliated companies. For the purposes of this Privacy Policy, the term "affiliated company" means any natural or legal person that directly or indirectly controls, is controlled by, or is under common control with Chloé-Dubois, whether or not it is owned by Chloé-Dubois. All information about you that we provide to our affiliated companies will be handled by them in accordance with the terms of this Privacy Policy.

Applicable Law This privacy policy is subject to the laws of the Netherlands and Belgium, without regard to the provisions of conflict of laws. You agree to the exclusive jurisdiction of the courts with respect to all claims or disputes arising from or related to this privacy policy, except for individuals who have the right to make claims under the Privacy Shield or the Swiss-US Framework.

The laws of the Netherlands and Belgium, excluding their conflict of law rules, govern this agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.

By using Chloé-Dubois or contacting us directly, you agree to this Privacy Policy. If you do not accept this Privacy Policy, you should not interact with our website or use our services. Continued use of the website, direct interaction with us, or the posting of changes to this Privacy Policy that do not materially affect the use or disclosure of your personal data means that you accept these changes.

Your Consent We have updated our privacy policy to provide you with full transparency about what data is collected when you visit our website and how it is used. By using our website, registering an account, or making a purchase, you agree to our privacy policy and accept its terms.

Links to Other Websites This privacy policy applies only to the Services. The Services may contain links to other websites that are not operated or controlled by Chloé-Dubois. We are not responsible for the content, accuracy, or opinions expressed on these websites, and these websites are not investigated, monitored, or checked by us for accuracy or completeness. Please note that our privacy policy no longer applies if you navigate from the Services to another website via a link. Your browsing and interaction on another website, including websites that have a link on our platform, are subject to the rules and policies of that website. These third parties may use their own cookies or other methods to collect information about you.

Advertising This website may contain third-party advertising and links to third-party websites. Chloé-Dubois makes no representations regarding the accuracy or suitability of the information contained in these advertisements or websites and assumes no responsibility for the behavior or content of these advertisements and websites as well as the offers of third parties.

Advertising allows Chloé-Dubois and many websites and services you use to be free of charge. We work hard to ensure that advertising is safe, non-intrusive, and as relevant as possible.

Third-party advertisements and links to other websites where goods or services are promoted are not endorsements or recommendations by Chloé-Dubois for the third-party websites, goods, or services. Chloé-Dubois assumes no responsibility for the content of the advertisements, the promises made, or the quality/reliability of the products or services offered in all advertisements.

Advertising Cookies These cookies collect information about your online activities on the website and other online services over time to make online advertising more relevant and effective for you. This is called interest-based advertising. They also perform functions such as preventing the same ad from appearing repeatedly and ensuring that ads are displayed correctly for advertisers. Without cookies, it is very difficult for an advertiser to reach their audience or to know how many ads have been shown and how many clicks they have received.

Cookies Chloé-Dubois uses "cookies" to identify the areas of our website that you have visited. A cookie is a small data file stored by your web browser on your computer or mobile device. We use cookies to improve the performance and functionality of our website, but they are not strictly necessary for its use. However, without these cookies, certain features such as videos may not be available, or you would have to enter your login details every time you visit the website because we cannot remember that you have previously logged in. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may no longer be able to access the features of our website properly or at all. We never store personally identifiable information in cookies.

Blocking and Disabling Cookies and Similar Technologies You can also configure your browser to block cookies and similar technologies. However, this measure may block our essential cookies and prevent our website from functioning properly. You should also be aware that you may lose certain stored information (e.g., saved login data, website settings) if you block cookies in your browser. Different browsers offer different control options in this regard. Disabling a cookie or a category of cookies does not delete the cookie from your browser unless you do so manually via your browser's function.

Privacy for Children We collect information from children under 13 years old only to improve our services. If you are under 13 years old, you may only use our website accompanied by a parent or guardian.

Changes to our Privacy Policy We may change our services and policies, and we may make changes to this Privacy Policy to accurately reflect our services and policies. Unless otherwise required by law, we will notify you (e.g., through our services) before making changes to this Privacy Policy and give you the opportunity to review them before they take effect. If you continue to use the service thereafter, you are bound by the updated Privacy Policy. If you do not wish to accept this or an updated Privacy Policy, you may delete your account.

Third-party services We may display, incorporate, or provide content from third parties (including data, information, applications, and other products and services) or offer links to third-party websites or services ("third-party services").

You acknowledge and agree that Chloé-Dubois is not responsible for third-party services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or other aspects thereof. Chloé-Dubois assumes no responsibility or liability to you or any other natural or legal person for third-party services. Third-party services and links to these services are provided to you solely as a convenience, and you access and use them entirely at your own risk and in accordance with the terms and conditions of these third parties.

CONTACT
We strive for optimal customer satisfaction. Please contact our specialized customer service team by using the contact details below or by filling out the following form contact form. Your feedback is very valuable to us. We aim to respond within 12 hours.

E-Mail: support@chloe-dubois.com
Contact Form: Click here
Customer Service Hours: Monday to Friday - 8:00 AM to 4:00 PM.