WHAT IS THE CURRENCY OF THE PRICES I SEE ON THE WEBSITE?
All prices are in Swiss Francs (CHF).
HOW CAN I ORDER?
Select your product, click on the "Add to Cart" option, and follow the steps to complete your order. Then enter your billing information, your name, your address, and your phone number, and complete the purchase.
WHAT PAYMENT METHODS ARE ACCEPTED?
The following payment options are available:
- Credit card: Mastercard, Visa, American Express
- Apple Pay
- Google Pay
DO YOU DELIVER WORLDWIDE?
No, currently we deliver to Switzerland, the United Kingdom, Spain, Sweden, Italy, the Netherlands, Belgium, and Poland. Expansion to other regions will be considered in the future.
HOW MUCH ARE THE SHIPPING COSTS?
Free shipping!
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Orders are usually processed and shipped within 1 to 2 business days after the order date. Your order will arrive approximately 5 to 9 business days after shipping.
Please note: Delivery time depends on the chosen shipping option.
Delays may occur due to holidays and/or unforeseen events such as floods or typhoons. Also, please consider that customs inspections can affect shipping.
CAN I GET A TRACKING NUMBER?
Once the order has been shipped, we will send you your tracking number and tracking information by email.
CONTACT US
We strive for optimal customer satisfaction. Do not hesitate to contact our specialized customer service team via the contact details below or through the contact form. Your feedback is very important to us. We aim to respond within 12 hours.
Email: support@chloe-dubois.com
Contact form: Click here
Customer service hours: Monday to Friday - 08:00 to 16:00